Terms of Service

1. Acceptance of Terms

By accessing or using Carillon's document intelligence services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Carillon provides AI-powered document analysis and retrieval services, including:

• Document upload and storage
• Semantic search and retrieval
• AI-powered question answering
• Document analysis and insights

3. User Accounts

To use our services, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use
• Be responsible for all activities under your account

4. Acceptable Use

You agree not to:

• Upload illegal, harmful, or infringing content
• Attempt to breach or test our security systems
• Use the service for any unlawful purpose
• Interfere with other users' access to the service
• Reverse engineer or attempt to extract source code

5. Intellectual Property

You retain all rights to your uploaded documents. By using our service, you grant us a limited license to process and analyze your content solely for the purpose of providing our services. We do not claim ownership of your content.

6. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or experience outages that temporarily affect availability.

7. Pricing and Payment

Our service offers both free and paid tiers:

• Free tier: Limited to 5 documents and 20 queries per day
• Custom tier: Enterprise pricing available upon request
• All prices are subject to change with 30 days notice
• Refunds are handled on a case-by-case basis

8. Limitation of Liability

To the maximum extent permitted by law, Carillon shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our services.

9. Indemnification

You agree to indemnify and hold Carillon harmless from any claims, damages, or expenses arising from your violation of these terms or your use of the services.

10. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms. You may terminate your account at any time by contacting support. Upon termination, your data will be deleted according to our data retention policy.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Carillon operates, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email or through the service. Continued use after changes constitutes acceptance of the new terms.

13. Contact Information

For questions about these Terms of Service, please contact us through our support channels or via the Contact Sales form.